From 1 November 2017 we are introducing a per item surcharge for manually-handled items sent using our Road Express service. Manual handling fees are charged by other major carriers in Australia.
The items that will be subject to the surcharge are those whose dimensions exceed any of the following: length of 117cm, width of 60cm, height of 60cm or dead weight of 20kg.
In addition, the following items will attract the surcharge: anything packed in a drum, tube, cylinder wooden crate, anything that is flat packed, and any freight that contains liquids, nails, magnets, or glass.
Freight consigned to us on pallets (and for delivery on pallets) will not attract the manual handling surcharge. Where pallets contain incompatible items and we are required to deliver those items individually, the surcharge will apply to each incompatible item on the pallet.”